Selling the Sizzle

English: Maslow's hierarchy of needs. Resized,...

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Every salesperson has learnt that you don’t sell the sausage, you sell the sizzle.

Sizzle: “the desirable, tempting and enticing sounds and aroma that convince you to eat what is basically a dead pig.”

Sausages are only the start, of course. Wouldn’t you love more time? This new dishwasher will give you what you want! A dishwasher is what you have to offer, but the promise of more time is what you actually sell.

Don’t you long to stay young forever? This new cream/car/drink will make you look as young as you feel! The promise of eternal youth is so desirable, tempting and enticing that it can be used to sell almost anything.

This approach has been highly successful at selling dishwashers, cars, creams and drinks as well as sausages, but can it work with social issues? The social marketing movement certainly thinks it can, and it has some great ideas for improving communication (think Hillary Clinton vs. Obama, or the old Hillary versus the new).

But like all simplifying processes, it misses out something important. The sizzle approach assumes we all desire the same thing, that our needs and wishes are simple and fairly undifferentiated. In the background to all this is the highly influential hierarchy of needs established by Abraham Maslow in the 1950s. In short, Maslow claimed we all look for food and shelter before worrying about status and self-actualization. We only seek the higher order needs once our basic needs have been met. Seems obvious, but research carried out at Goon Park showed that primates don’t actually work like that: those baby rhesus monkeys sought out maternal comfort [even though fake] before basic food and water. Harry Harlow wrote, “Certainly, man does not live on milk alone.”

The secret to selling the sizzle of social progress is to recognize that the sizzle comes in four distinct varieties. Not one. Not two. Sure, four is harder to deal with than one, but the good news is it’s not ten – or fifty. If you can get your head around just four varieties of sizzle – four alternative storylines – then you can sell refrigerators to Eskimos and to everyone else for that matter.

Jonathan Haidt has a new book out which goes some way towards explaining the significance of emotions and intuition for moral reasoning. He says it much more elegantly, but the gist it that it’s not all sausage – a lot of moral reasoning is sizzle. However The Righteous Mind sticks to the traditional conservative/liberal distinction and so in my opinion misses some of the opportunities that a Cultural Theory perspective offers.

For more details read The beetroot lesson: the politics of disgust.

http://www.futerra.co.uk/downloads/Sellthesizzle.pdf

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